Payment Methods & Billing Terms

Last Updated: August 24, 2026

Welcome to ROVE & WARD. We are committed to providing a secure, transparent, and convenient shopping experience.

This Payment Methods & Billing Terms Policy explains the payment, billing, authorization, and transaction conditions that apply when you make a purchase through roveward.com.

By placing an order on our website, you agree to the terms described below.

1. Accepted Payment Methods

ROVE & WARD accepts the payment methods displayed and made available during checkout.

Depending on your location, device, order value, and payment-provider availability, these may include:

• Major credit cards

• Major debit cards

• Shop Pay

• Afterpay

• Other digital wallets or payment methods displayed at checkout

Available payment options may vary by country, region, currency, browser, device, or order value.

The payment methods displayed during checkout are the payment methods currently available for your specific transaction.

ROVE & WARD reserves the right to add, remove, restrict, or modify available payment methods at any time.

2. Buy Now, Pay Later

Eligible customers may be offered installment or "Buy Now, Pay Later" payment options, including Afterpay, where available.

Approval, payment schedules, eligibility requirements, late fees, credit assessments, and other conditions associated with these services are determined by the applicable third-party payment provider.

ROVE & WARD does not control whether an individual customer is approved for installment financing.

If you choose a third-party installment payment option, you may also be subject to that provider's separate terms, privacy policy, and payment agreement.

3. Currency

Product prices and applicable charges will be displayed on the Site and during checkout.

Depending on your location or checkout settings, prices may be displayed or processed in the applicable currency shown at checkout.

Before completing your order, please carefully review:

• Product price

• Currency

• Discounts

• Shipping charges, if applicable

• Taxes, duties, or other applicable charges

• Final order total

The amount shown on the final checkout screen before payment confirmation represents the amount submitted for your transaction, subject to any fees separately imposed by your bank or payment provider.

4. Payment Authorization

When you place an order, your payment provider may perform an authorization or verification check.

This process may confirm:

• That the payment method is valid

• That sufficient funds or credit are available

• That the billing information is accurate

• That the transaction passes applicable fraud and security screening

Depending on the payment method and financial institution, you may temporarily see a pending authorization on your account.

An authorization or pending charge does not necessarily mean that an order has been fully accepted or shipped.

5. Billing Information

Customers are responsible for providing current, complete, and accurate billing information when placing an order.

Your billing details should correspond with the information associated with your payment method.

This may include:

• Full name

• Billing address

• Postal or ZIP code

• Email address

• Telephone number

• Payment information

Incorrect or incomplete information may result in payment failure, additional verification, order-processing delays, or cancellation.

If we are unable to verify information associated with an order, we may contact you before processing or shipping the order.

6. Payment Security

ROVE & WARD uses Shopify and authorized third-party payment providers to facilitate secure online transactions.

Payment information is processed through secure payment systems designed to protect sensitive transaction data.

ROVE & WARD does not independently require customers to send complete credit card numbers or other sensitive payment credentials by ordinary email.

For your protection, never send complete card details, passwords, PIN numbers, or other sensitive financial credentials to us by email.

Although reasonable safeguards are used to protect transactions, no electronic payment system or internet transmission method can be guaranteed to be completely secure.

7. Fraud Prevention and Order Verification

To protect our customers and our business, orders may be subject to fraud-prevention and security review.

We may request additional information when reasonably necessary to verify an order, including confirmation of:

• Customer identity

• Billing information

• Shipping information

• Payment authorization

• Order details

An order may be delayed, placed on hold, limited, or canceled if we reasonably determine that additional verification is required or that a transaction presents a potential fraud, payment, or security risk.

ROVE & WARD reserves the right to refuse or cancel orders that appear unauthorized, fraudulent, abusive, or otherwise inconsistent with legitimate personal or business use, to the extent permitted by applicable law.

8. Order Confirmation

After you successfully submit an order, you should receive an order confirmation at the email address provided during checkout.

The confirmation may include:

• Order number

• Products ordered

• Billing or payment summary

• Shipping information

• Order total

Please review your confirmation carefully.

If you notice an incorrect shipping address, product, quantity, or other order information, contact us as soon as possible at:

info@roveward.com

An automated order-confirmation email acknowledges receipt of your order but does not prevent us from reviewing or canceling an order where permitted by our Terms of Service or applicable law.

9. Failed or Declined Payments

Payments may be declined or fail for reasons including:

• Insufficient funds

• Incorrect card information

• Incorrect billing address

• Expired payment method

• Bank security restrictions

• International transaction restrictions

• Payment-provider security screening

• Transaction limits

• Authentication failure

If a payment fails, you may need to:

• Verify your billing information

• Try the transaction again

• Use another payment method

• Contact your bank, card issuer, or payment provider

ROVE & WARD generally cannot override a payment decision made by your bank or payment provider.

10. Pending and Duplicate Charges

In some circumstances, a failed or repeated payment attempt may result in one or more temporary authorization holds appearing on your bank or card account.

These authorization holds are generally controlled by the issuing bank or payment provider and are not necessarily completed charges.

The time required for an authorization hold to disappear varies by financial institution.

If you believe you were actually charged more than once for the same order, please contact us with your order number so that we can review the transaction.

11. Additional Bank or Payment Provider Fees

ROVE & WARD is not responsible for additional fees independently imposed by your bank, credit card issuer, financing provider, or other financial institution.

Depending on your location and payment method, these may include:

• Foreign transaction fees

• Currency conversion fees

• Bank processing fees

• Financing charges

• Interest

• Late-payment fees associated with third-party installment services

Please contact your bank or payment provider for information about fees associated with your account.

12. Taxes, Duties and Other Charges

Applicable taxes and other charges may be calculated and displayed during checkout based on factors such as the shipping destination and applicable legal requirements.

For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply depending on the destination.

Where these charges are not collected during checkout, customers may be responsible for paying them directly to the relevant carrier, customs authority, or government agency.

13. Discounts and Promotional Codes

Promotional discounts are subject to the specific terms associated with each promotion.

Unless otherwise expressly stated:

• Promotional codes must be entered before completing checkout.

• Discounts cannot necessarily be combined.

• Promotional offers may have expiration dates.

• Certain products may be excluded.

• Promotional codes generally cannot be applied retroactively to previously completed orders.

ROVE & WARD reserves the right to cancel or restrict promotional offers that are used fraudulently, improperly, or contrary to their stated terms.

14. Pricing Errors

We make reasonable efforts to ensure that product prices, discounts, and other pricing information displayed on our Site are accurate.

Occasionally, typographical, technical, promotional, or system errors may occur.

If an obvious pricing or checkout error affects an order, ROVE & WARD reserves the right, where permitted by applicable law, to correct the error, contact the customer, or cancel the affected order and issue an appropriate refund.

15. Order Changes and Cancellations

Once an order has been submitted, processing may begin quickly.

If you need to change or cancel an order, please contact:

info@roveward.com

as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins, but we cannot guarantee that an order can be modified or canceled after it has entered processing or shipping.

If an order can no longer be canceled, it may be subject to our applicable Return and Refund Policy.

16. Refunds to Original Payment Method

When a refund is approved, refunds will generally be issued to the original payment method used to make the purchase unless otherwise required by applicable law or expressly agreed by ROVE & WARD.

After a refund is processed by us, your bank or payment provider may require additional processing time before the funds appear in your account.

Processing times vary by financial institution and are outside ROVE & WARD's direct control.

Purchases made through installment-payment services may also be subject to the refund-processing procedures of the applicable payment provider.

17. Chargebacks and Payment Disputes

If you believe there is an error with your payment, refund, or order, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

Please contact:

info@roveward.com

and include your order number and a description of the issue.

If a payment dispute or chargeback is initiated through your bank or payment provider, we may provide relevant transaction information—including order, shipping, delivery, communication, and payment records—to the applicable payment processor or financial institution as reasonably necessary to respond to the dispute.

Nothing in this section limits any legal rights you may have to dispute an unauthorized or incorrect transaction.

18. Third-Party Payment Providers

Certain payment methods offered through ROVE & WARD are operated by independent third-party providers.

When using services such as Shop Pay, Afterpay, or another third-party payment service, your transaction may also be governed by that provider's:

• Terms of service

• Privacy policy

• Financing agreement

• Eligibility requirements

• Payment schedule

• Dispute procedures

ROVE & WARD is not responsible for third-party lending decisions, account restrictions, interest charges, late fees, or other actions independently controlled by those providers, except where applicable law requires otherwise.

19. Changes to This Payment Policy

We may update this Payment Methods & Billing Terms Policy periodically to reflect changes in:

• Available payment methods

• Payment-provider requirements

• Business practices

• Legal or regulatory requirements

• Shopify checkout functionality

Any revised version will be published on this page with an updated "Last Updated" date.

20. Contact Information

If you have questions or concerns regarding a payment, billing matter, or transaction, please contact us:

ROVE & WARD

Email: info@roveward.com
Address: 18 Distribution Blvd, Edison, NJ 08817, United States
Website: https://roveward.com/

When contacting us about an existing order, please include your order number whenever possible so we can assist you more efficiently.

Thank you for shopping with ROVE & WARD.