Warranty Policy

ROVE & WARD Warranty Policy

At ROVE & WARD, we stand behind the quality and craftsmanship of our products. Our bags and travel goods are designed for dependable everyday use and travel.

All eligible ROVE & WARD products purchased directly from roveward.com are covered by a 1-Year Limited Warranty against defects in materials and workmanship, beginning on the original date of purchase.

Warranty Coverage

Our 1-Year Limited Warranty covers manufacturing defects that occur under normal and intended use.

Depending on the product, covered defects may include:

• Defective stitching or seams

• Zipper failure caused by a manufacturing defect

• Defective buckles, clasps, snaps, or other hardware

• Handle or shoulder-strap attachment failure resulting from defective workmanship

• Structural defects caused by faulty materials or construction

• Defects in trolley handles or wheels on applicable rolling luggage

• Other verified defects in materials or workmanship

If an eligible product is determined to have a covered manufacturing defect during the warranty period, ROVE & WARD may, at its discretion, repair the product, replace the affected component, replace the product, or provide another appropriate warranty solution at no additional product cost to the customer.

Natural Leather Characteristics

Many ROVE & WARD products are made from genuine cowhide, top-grain, full-grain, vegetable-tanned, crazy-horse, or other natural leather materials.

Natural leather is unique, and variations may occur from one product to another.

The following are considered normal characteristics of genuine leather and are not considered manufacturing defects:

• Variations in grain and texture

• Natural wrinkles or creases

• Minor scars or markings

• Slight variations in color or tone

• Changes in color resulting from use

• Development of a natural patina

• Minor surface marks associated with natural leather

• Changes caused by normal aging and conditioning

These characteristics are part of the natural appearance and aging process of genuine leather.

What Is Not Covered

This Limited Warranty does not cover damage or deterioration that does not result from a defect in materials or workmanship.

Examples of items not covered include:

• Normal wear and tear

• Scratches, scuffs, stains, or discoloration from ordinary use

• Natural leather grain, markings, wrinkles, or color variations

• Patina or changes in leather appearance over time

• Damage caused by water, rain, excessive moisture, or prolonged humidity

• Damage caused by excessive heat or prolonged direct sunlight

• Damage caused by chemicals, alcohol, detergents, improper leather cleaners, or unsuitable conditioning products

• Damage caused by improper cleaning or maintenance

• Damage resulting from misuse, abuse, negligence, accidents, or improper handling

• Damage caused by overpacking or exceeding the reasonable capacity of the bag

• Damage caused by carrying unusually heavy, sharp, or improperly stored objects

• Damage caused by airlines, airports, transportation providers, hotels, or other third parties

• Cosmetic wear to wheels, trolley handles, protective feet, hardware, or other components resulting from ordinary travel

• Unauthorized repairs, alterations, or modifications

• Products that have been intentionally damaged

• Lost or stolen products

• Damage to personal belongings stored or transported inside the product

• Products purchased from unauthorized sellers or third-party marketplaces unless otherwise expressly stated

The warranty does not guarantee that leather, hardware, wheels, zippers, or other components will remain cosmetically unchanged throughout the life of the product.

Airline and Transportation Damage

Damage caused while a bag is in the possession of an airline, airport, courier, hotel, transportation provider, or other third party is not considered a manufacturing defect and is not covered by this Limited Warranty.

If your luggage or travel bag is damaged during transportation, we recommend reporting the damage directly to the responsible carrier as soon as possible.

Warranty Claim Process

If you believe your ROVE & WARD product has a manufacturing defect covered by this warranty, please follow the steps below.

1. Contact Us

Email our customer service team at:

info@roveward.com

Please include:

• Your order number

• The email address used to place the order

• Product name

• A clear description of the issue

• Clear photographs showing the affected area

• Additional photographs of the complete product

• Video evidence, when necessary to demonstrate the issue

Providing complete information will help us evaluate your claim more efficiently.

2. Warranty Evaluation

Our customer service team will review the information provided and determine whether the issue qualifies for warranty coverage.

We may request additional photos, videos, product information, or other reasonable evidence before making a determination.

3. Warranty Resolution

If your claim is approved, ROVE & WARD will determine the most appropriate resolution based on the nature of the defect.

The resolution may include:

• Repair

• Replacement of a defective component

• Replacement of the product

• Another appropriate warranty remedy

If an identical replacement product is unavailable, we may offer a comparable product or another reasonable solution.

4. Return of the Product

In some cases, we may require the defective product to be returned for inspection before a warranty remedy can be completed.

Please do not ship a product to us without first receiving instructions from our customer service team.

ROVE & WARD is not responsible for unauthorized returns sent without prior approval.

Warranty Processing

We aim to review warranty claims promptly after receiving all required information.

Processing times may vary depending on:

• The nature of the defect

• Whether additional photographs or videos are required

• Whether the product must be physically inspected

• Availability of replacement parts or products

• Shipping destination

We will communicate with you by email regarding the status and resolution of your warranty claim.

Warranty Limitations

This Limited Warranty is subject to the following conditions:

• The warranty applies only to eligible products purchased directly through roveward.com, unless otherwise expressly stated.

• Proof of purchase may be required.

• The warranty begins on the original date of purchase.

• The warranty applies only to the original purchaser and is non-transferable.

• Warranty replacements do not restart or extend the original warranty period unless required by applicable law.

• ROVE & WARD reserves the right to inspect and verify warranty claims.

• Warranty coverage is limited to defects in materials and workmanship under normal intended use.

• ROVE & WARD's obligations under this warranty are limited to the remedies described in this policy, except where applicable law provides otherwise.

Personal Property

ROVE & WARD is not responsible for personal property that is lost, damaged, or destroyed while stored or transported in one of our products.

This includes, but is not limited to:

• Laptops and tablets

• Mobile phones

• Cameras

• Documents

• Clothing

• Shoes

• Jewelry

• Watches

• Passports

• Wallets

• Keys

• Other personal or business belongings

Customers are responsible for appropriately protecting valuable or fragile items during travel and everyday use.

Care and Maintenance

Proper care can help preserve the appearance and performance of your ROVE & WARD product.

For leather products, we generally recommend:

• Wiping the surface gently with a soft, dry cloth

• Avoiding prolonged exposure to water or excessive moisture

• Keeping the product away from direct heat

• Avoiding prolonged exposure to strong sunlight

• Using only cleaning and conditioning products suitable for the specific type of leather

• Testing leather-care products on a small, inconspicuous area before full application

• Avoiding machine washing, bleach, household detergents, and aggressive chemical cleaners

• Allowing wet leather to dry naturally at room temperature

• Storing the bag in a cool, dry, ventilated location when not in use

• Avoiding unnecessary overpacking

Damage resulting from improper care or maintenance is not covered by this Limited Warranty.

Consumer Rights

This Limited Warranty gives you specific legal rights. You may also have additional rights under applicable federal, state, or local consumer protection laws.

Nothing in this Warranty Policy is intended to exclude, restrict, or modify any rights that cannot legally be excluded or limited.

Changes to This Warranty Policy

ROVE & WARD reserves the right to update or modify this Warranty Policy from time to time.

The warranty terms applicable to your purchase will generally be those in effect at the time of your purchase, except where applicable law requires otherwise.

Contact Us

For warranty questions or to submit a warranty claim, please contact:

ROVE & WARD

Email: info@roveward.com
Website: https://roveward.com/
Address: 18 Distribution Blvd, Edison, NJ 08817, United States

We are committed to reviewing legitimate warranty concerns fairly and helping our customers find an appropriate resolution.