Privacy policy

Privacy Policy

Effective date: July 12, 2026

ROVE & WARD operates this online store and related services (the Services). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Services, create an account, place an order, communicate with us, or otherwise interact with us. Our store is powered by Shopify, which processes information as needed to provide the Services.

Information We Collect

Contact and identity information, such as name, email, phone number, billing address, and shipping address.
Order and transaction information, including products viewed or purchased, returns, refunds, and payment confirmation. Payment card data is processed by our payment providers; we do not receive complete card numbers.
Account information, preferences, and authentication details.
Communications, reviews, survey responses, personalization instructions, and customer-service records.
Device and usage information, such as IP address, browser, device identifiers, pages viewed, referral source, and interactions with our Services.
Approximate location and information collected through cookies, pixels, and similar technologies.

Sources and Uses of Information

We collect information directly from you, automatically through the Services, from Shopify and service providers, and from advertising, analytics, logistics, fraud-prevention, and business partners as permitted by law. We use it to provide and improve the Services; process payments and orders; arrange shipping, personalization, returns, and support; maintain accounts; prevent fraud; comply with law; analyze performance; and send transactional communications. With consent or as permitted by law, we may send marketing communications and personalize advertising. You may unsubscribe from marketing email using the link in the message.

Cookies and Similar Technologies

We and our providers use cookies and similar technologies to operate the site, remember preferences, understand performance, prevent fraud, and support analytics and advertising. Browser settings may allow you to block or delete cookies, but some features may not work correctly. Where required, we provide consent controls.

How We Disclose Information

We may disclose personal information to Shopify; payment processors; hosting, analytics, advertising, customer-support, personalization, fulfillment, logistics, and professional service providers; authorities when required by law; and parties involved in a proposed or completed business transaction. We may also disclose information at your direction or with your consent.

Shopify

Shopify hosts the store and processes information to provide and improve commerce services. Information may be processed in countries other than your own. Learn more in Shopify’s Consumer Privacy Policy and manage certain choices through the Shopify Privacy Portal.

Targeted Advertising and Privacy Signals

Depending on applicable law, certain advertising disclosures may be considered a sale, sharing, or processing for targeted advertising. Eligible users may opt out through the Your Privacy Choices link on our site. Where legally required and technically supported, we recognize the Global Privacy Control signal for the browser or device sending it.

Data Retention and Security

We retain information for as long as reasonably necessary for order fulfillment, customer service, fraud prevention, tax, accounting, dispute resolution, and legal compliance. We use reasonable safeguards, but no transmission or storage system can be guaranteed completely secure.

Your Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to appeal a privacy decision; to withdraw consent; or to opt out of certain targeted advertising, sales, or sharing. These rights may be subject to legal exceptions. We may verify your identity and, where allowed, require proof of authority from an authorized agent. We will not discriminate against you for exercising applicable rights.

Children

The Services are not directed to children, and we do not knowingly collect personal information from children under the age at which parental consent is required.

International Transfers

Personal information may be transferred to and processed in countries other than where you live. When required, we use recognized safeguards for international transfers.

Third-Party Links

The Services may contain links to third-party sites. Their privacy practices are governed by their own notices.

Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. The revised version will be posted with a new effective date and any notice required by law.